Frequently Asked Questions

Of course not. We have over 10 million subscribers on TIKTOK and YouTube,

and we believe everyone has also seen our videos through our social accounts

This is our official website:www.nikolatoy.com

Our store has been open for over 3 years

More about us

Our payment is officially supported by shopify payment, which supports shop pay, apple pay, Google pay and multiple credit cards. Additionally, we also support PayPal payment.We can not receive the Cash. 

Yes. We take the utmost care with the information that you provide us when placing an order through our online store

 (or through any other means).

The server that hosts our store encrypts the transmission of all credit card and personal customer information

using the Internet-standard SSL (Secure Sockets Layer) protocol. 

Amending your order is allowed on or before 11:00pm (PDT.-7 GMT) on the same day from the order being placed.

You may contact us via lcm@nikolatoy.com to request for change. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lcm@nikolatoy.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at lcm@nikolatoy.com

If the goods have already been shipped and cannot be intercepted

We need you to choose to reject the package upon arrival. When the package is returned to our warehouse,

we will provide you with a full refund

If the goods have not been shipped yet

You can contact us directly by email, lcm@nikolatoy.com

We will process the refund for you as soon as possible

We are a manufacturer and we have sufficient inventory

All orders will be packaged and shipped the next day

Tracking number will send to you by email

A tracking number will be provided to you in your Shipping Confirmation email.

You can use the number and track your order at https://www.17track.net/en .

1. From our warehouse to the distribution center

2. Code scanning and distribution by the staff of the distribution center

3. Customs clearance

4. Go to the airport and wait for air transportation

5. Air transportation to the your country

6. Customs Clearance

7. Local courier companies delivers to you (For example, the United States is USPS)

The whole process takes 10-17 days

Because DHL express transportation services have high requirements for items, they cannot contain batteries and do not accept sensitive items such as gun shaped toys or flammable items