FAQs

1. What makes Nikola Toy's products unique and innovative?

At Nikola Toy™, we specialize in offering unique and innovative toys and accessories. Our products are carefully curated to provide a touch of magic and fascination that sets them apart from traditional toys. From exclusive accessories to self-balancing Lelo triangles, our collection is designed to spark imagination and creativity.

2. How long do I have to cancel my order?

You may cancel your order within 48 hours of placing it. Please note that refunds may take 3-5 business days to post to your original form of payment.

3. What is your return policy?

Our return policy lasts for 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging. Please note that certain items, such as health and personal care items, are non-returnable.

4. How do I initiate a return?

To initiate a return, please contact us at lcm@nikolatoy.com. Please provide your order details and the reason for the return. You will be responsible for the shipping costs associated with returning the item.

5. What is your shipping policy?

We proudly offer FREE worldwide shipping! Please allow 3-5 working days for us to fulfill your order before dispatching it. Once your order is dispatched, the estimated delivery time is between 10 to 15 business days, depending on your country or region. Please note that delivery times may be affected by holidays, natural disasters, or pandemics.

6. Can I track my order?

Yes, you will receive a confirmation email and/or text message with a tracking ID and a link to track the journey of your package. Please allow 3 working days for the tracking information to show.

7. What should I do if I provided the wrong shipping address?

If you believe you have provided an incorrect shipping address, please contact us immediately at lcm@nikolatoy.com. While we do our best to speed up processing and shipping, there may be a small window to correct the address.

8. What should I do if my package is lost or stolen?

If your tracking information states that your package was delivered to your address but you have not received it, please report it to your respective shipping carrier. We are not responsible for lost or stolen packages. If you have any further questions, please reach out to our customer support team at lcm@nikolatoy.com.

9. Do you offer refunds for sale items?

Unfortunately, we do not offer refunds for sale items. Only regular priced items may be refunded.

10. How do I contact customer support?

If you have any further questions or need assistance, please contact our customer support team at sale@nikolatoy.com. We are here to help!