Refund policy

Order Cancellation Policy

NIKOLATOY understand that sometimes plans change. If you need to cancel your order, please review the following policy:

Cancellation Window

You can request to cancel your order within 5 hours of placing it. After this timeframe, your order will enter the processing stage, and cancellation may no longer be possible. Please note that if the items are in stock, orders typically ship within 2-24 hours.

How to Cancel

To cancel your order, please contact our customer service team as soon as possible at service@nikolatoy.com with your order number.

Cancellation Charges

Cancellation Before Processing:

If your order is canceled before it begins processing, you won't be charged any cancellation fees.

Cancellation After Shipping:

 Once an order has shipped, it cannot be canceled. You will receive a shipping confirmation email as soon as your order leaves our facility. In this situation, please accept the delivery and then initiate a return according to our return policy.
Refunds

Eligible Cancellations:

For orders canceled within the 5-hour window, a full refund will be credited back to your original payment method. Refunds are usually processed within 2 business days.

Cancellations After Shipment:

Shipped orders cannot be canceled. If you wish to return an order after it has shipped due to personal reasons, you will need to accept the delivery and then follow our return procedure. In these cases, you will be responsible for the return shipping costs and any applicable taxes or duties.
Exceptions

Custom Orders:

Orders for custom or personalized items cannot be canceled once production has begun. Please double-check your order details before finalizing your purchase.
Final Sale Items:

 Items marked as "Final Sale" are not eligible for cancellation.
Payment Processors

For orders paid through any of our accepted payment methods, refunds for eligible cancellations will be credited back to your original payment account. You will receive a confirmation once the refund has been processed.

 

Contact Us

If you have any questions or need help canceling your order, please reach out to us at service@nikolatoy.com. Our customer service team is available Monday through Friday during business hours. Our warehouse and logistics team operate Monday through Saturday. Therefore, even if your order ships on a weekend, cancellation requests emailed over the weekend will be addressed by our customer service team starting the following Monday. If your order has already shipped before your cancellation request is processed (including weekend shipments), we won't be able to stop the shipment. Please accept the delivery and then follow our return process. We reserve the right to refuse refunds for intentionally refused packages or unwarranted disputes.